- JOBS
In the context of our continued growth, we are happy to open following positions at Business Elements Reply
How will you contribute?
You’ll be helping to deliver outstanding service to ensure that clients’ expectations are met. We combine business and technical knowledge with specific industries expertise to provide excellent results for organizations that intend to leverage their business with their solution technologies.
Additionally, we develop products extending the functionalities of the Microsoft Dynamics 365 Customer Engagement and PowerApps, allowing us to propose powerful and innovative Vertical Solutions and Plugins..
You will be member of a team of top professionals to deliver solutions based on the most recent technologies available. This team is organized to fit the needs of the project and the customer perfectly. You will have a backup of the best 70+ consultants in the market today. Constant retrospect and improvements is served for breakfast, lunch and dinner. As we thrive thanks to a custom scalable agile organization, we enjoy a flat and agile organization where everybody is within reach.
Adoption and Change Manager
We are looking for new colleagues with experience in change management to advise and support our clients in the different stages of their digital transformation process.
Change is not easy, but change is everywhere.
That's why we need organized people who can face new challenges of companies entering the digital age in combination with the complexity of the human psychology (resistance to change of some stakeholders).
Resistance is strong among people facing the change. So, be ready to embrace the challenge!
Therefore, you will be a person with a strong, assertive, flexible, adaptive, results focused, delivery-oriented yet empathetic personality who can navigate within teams of people at all levels of an organization: from the C-level executive requiring a high-level view on the business and the planning up to the hard-working employee who needs to get the job done daily.
Your missions
· Help your clients - as a sparring partner - to deal with the change they are facing in a simple and humane way. You will be their personal coach.
· Be the leader of the change: you will analyze, evaluate, recommend, plan adoption and change management strategies and techniques as well as identify, anticipate, measure the impacts of these initiatives on the different dimensions of the organization you will be working for (your client).
· Be the maestro of the change: you will orchestrate the different stages of the adoption and change management plans: the sponsor roadmap, the communication plan, the training plan, the coaching plan, and the resistance management plan. You may be in the driving seat at some point, or you may also work in the background at other times.
· Use a robust methodology: you will mainly use the ADKAR methodology from PROSCI to achieve your missions. You will be the guardian of the process: as you are the leader of the change, you invite the different stakeholders and other leaders in the company to follow you in the smoothest way. Your goal is to ensure the business outcomes (solution adoption, people satisfaction, increased business results) are met at your client’s side.
· You will be accountable for your actions and for your operations: as the leader and the maestro of the change, you will have a clear view on your agenda and on the planning ahead of you when conducting your adoption and change management plans.
Your profile
· You have experience in Change Management and can demonstrate concrete achievements
· You are Fluent in English, Dutch or/and French.
· Master's degree in Communications or in Psychology or equivalent experience in relevant areas with strong references.
· You have a creative mind, you are well organized in your tasks, you can show leadership and you can work autonomously. You are result-oriented, pragmatic, empathetic, assertive when needed and you are constantly looking for optimal solutions.
· You have great communication skills
· PROSCI change management methodology certification is a plus.
Developer
About you
You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.
Your Challenges
As a CRM Technical Developer, you will be familiar with one of the leading commercial CRM solutions. You will assist Business Elements Reply delivery teams with CRM solution planning, analysis, designing, building, and testing.
You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution.
Day-to-day you will:
- Assist across all phases of Business Elements Reply projects (e.g. Plan, Analyze, Design, Build, and Test)
- Demonstrate technical knowledge to design and implement CRM solutions
- Research customer issues that may be non-standard to offer solutions
- Support design of conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Identify process gaps and work cross-functionally to formulate improvement plans.
Key Role Skill & Capability Requirements
You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.
Education
Bachelor's or Master degree or equivalent experience.
Experience
- Experience in C# development, JavaScript, HTML 5, CSS and other web base technology and tools
- Microsoft Dynamic365 CRM and Power BI development experiences are a plus.
Power BI Senior Consultant
Start a new adventure in the beating heart of the data driven services of Business Elements Reply, where we raise the standards of our industry. We keep an eye out for talent, ambition and eagerness to learn. We’ll coach you, train you and make you part of our story.
Your skills
Minimal:- Advanced Dax (writing dax, optimizing dax, calculation groups, …)
- M-language (write own functions)
- SQL
- Dax Studio
- Tabular Editor
- Power BI Rest api
Plus:- Powershell (powerbi api)
- R-language
- Azure Data Factory
- Azure Synapse Analytics
- Develop Connectors
- Develop Custom Visuals
- Takes ownership of projects
- Delivers work with high quality & precision
- Eager to learn
Your missions
In this role, your primary activity will be to develop Power BI reports making use of your extensive knowledge & experience to deliver insights to customers in a UX-friendly way. We expect an advanced skillset in Power BI, not just providing solutions for customers, but also optimizing them where possible. You know how to translate business requirements in terms of analytics to lean reports and have a willingness to share your knowledge with colleagues to drive success at our customers.
We offer- Extensive training & learning opportunities
- Structured career progression - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
- Competitive compensation package
- Paid certification programs for your career evolution
- Diverse and vibrant work environment - you'll be surrounded by peers who share your passion for technology
- Opportunities to get involved in Hackathons, Code Challenges and Lab Camps
- Your education doesn’t need to stop here! We are proud of our continuously learning culture about emerging technologies
- Opportunity to work on projects with some of the world’s leading brands
Business Analyst
Your challenges
As Business Analyst, you will be the contact point for our customers and for your team for all functional aspects and knowledge of the project. Your main responsibilities will be:
- Analysing Business processes as-is and to-be (BPMN 2.0).
- Lead Customer interviews/workshops
- Gather and redact functional specifications and requirements (Functional Analysis)
- Create Gap analysis for specific requests
- Create and prioritise user stories for our developers in our development tools
- Manage changes to the project scope
- Prepare test plans and scenarios
- Preparing and performing user training
- Generating user documentation with our tools
- Project management for some specific projects
- Change management
- Project status communications with the customer and management
- Use and continually develop consulting and analyst skills
- Attend conferences and training as required to maintain proficiency
- Perform other related tasks as assigned
Education
- Bachelor’s or Master degree or equivalent experience
Skills
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- D365 CE certifications is a plus
- Working experience in business analysis (Waterfall and agile) is a plus
Senior Dynamics 365 Solution Architect
Our Solution Architect provides architectural guidance to the project team. Develop the overall enterprise CRM Architecture for the current portfolio of applications built upon various Microsoft Dynamics CRM/365 versions, and the future architectural vision for the platform integration.
Responsibilities
- Provide architectural guidance to the project team.
- Develop the overall enterprise CRM Architecture for the current portfolio of applications built upon various Microsoft CRM Dynamics versions, and the future architectural vision for CRM platform integration.
- Understand requirements, conduct requirements elaboration and create a design to be implemented by development teams.
- Create the Solution Architecture Package that includes the initial business, systems, application, and data architectures for the new features and capabilities using an architecture framework
- Develop a prioritized backlog of architectural/platform requirements as part of the CRM Platform Vision and Architectural Runway.
- Create and maintain enterprise architecture and designs as part of the CRM Platform Vision and Architectural Runway in an iterative manner over the course of sprints and release.
- Leverage and reuse the CRM architecture framework and platform information in the development of the architecture. Design CRM software components and code patterns which foster reusability and enterprise capabilities.
- Support efforts to integrate MS Dynamics CRM with other systems and applications, to include troubleshooting existing web service integrations.
Requirements
- Degree in Computer Science, Engineering, or equivalent experience.
- Experience designing and implementing MS Dynamics 365 CE
- An ability to articulate architectural differences between solution options and the challenges and approaches to integrating solutions built on different platforms.
- You communicate easily in English.
- French of Dutch in a plus.
- Microsoft D365 certification is a plus.
Project Manager
Your challenges
As our Project Manager, you will be the contact point for our customers and for your team. Your main responsibilities will be:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Report and escalate to management as needed
- Meet budgetary objectives and adjust to project constraints based on financial analysis
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs
Education
- Bachelor’s or Master degree or at least 5 years of experience in a similar position.
Skills
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Proven working experience in project management (Waterfall and agile) is a plus
- Project Management Professional (PMP) / PRINCE II certification is a plus
Business Development Manager for Luxembourg
Your responsibilities
Specific responsibilities for this role, under the responsibility of the Chief Commercial Officer.
- You will be responsible for the Luxemburg area and the focus will be on Local
Government, European Union, Financial Services Industry and other strategic clients with HQ in Luxemburg and local Luxembourgish companies. - Develop and maintain customer account plans for all the accounts in your designated territory which includes white space analysis, current customer solution and technology footprint/landscape, customer pains, competitive landscape, and industry
trends. - Develop deep trusted adviser relationships with Business Decision Makers by actively
understanding customer business pains, requirements, strategic growth objectives,
industry trends and providing business-value-outcome-based solutions. - Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities that leverage Dynamics 365 Business Applications suite (Sales automation, Marketing automating, Customer Service/Case Management, Field Service, ...) and Power Platform (Power Apps, Power Automate, Power Page) and AI (Copilot Studio).
- Address key change scenarios with quantifiable business value outcomes and
justification. - Be a disciplined operator by maintaining a rolling pipeline, keeping it current and in
accurate stages. Leverage marketing and your relationship network to build pipeline. - Support and leverage all sales promotions, sales events and sales strategies to close
opportunities. - Develop, drive, manage and lead a discipled opportunity execution plan with a diverse pursuit team of experts and pre-sales resources.
- Create compelling business value outcome backed proposals, negotiate terms and
contracts with successful close. - Work together with other Reply entities delivering and promoting end to end services (Change Management, Data Privacy, IT-Security, Agile Transformation, Customer Advisory, ...) or working together with the Reply Microsoft Alliance members on International Business Applications Projects (Reply Business Applications Germany, Italy,...) in industries such as the European Union & International Manufacturting companies.
Experience is important, but attitude and soft skills are even more important!
- +3y working experience in sales in the ICT services industry OR as Business Application Consultant having a commercial affinity and willing to move to the profession of Sales.
- Passionate about Microsoft Business Application solutions.
- Eager to learn how Business Application projects can be an added valuer for our
clients. - Strong writing skills and presentation skills.
- Active listening skills.
- Analytical & Conceptual thinker.
- Solution Oriented, challenges make you look for solutions and give you energy.
- Strong time management skills – able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time
constraints in a fast-paced, complex, collaborative, and team-oriented environment. - Excellent organizational agility, able to coordinate across multiple stakeholders:
Marketing, Engineering, Licensing, Legal, Field leadership to win. - Ability to identify and prioritize opportunities that will drive digital transformation for a client.
- Ability to position long term strategic solutions vs. the competition.
- Problem solver and ability to work in fast-changing environment and manage
ambiguity. - Master Degree or equivalent work experience required.
- Team player.
- Working with people and for people is your second nature.
- Fluent in French and English
What do we offer you?
- A market competitive salary with a variable bonus
- A company car
- Meal Vouchers
- A modern environment to work in
- A mobile phone
- A laptop
- And other extra-legal benefits
- Sales & Marketing Trainings (external trainings, internal trainings performing roleplays with the team and the leadership, peer reviews after meetings, …)
Business Development Manager for Belgium
Your responsibilities
Specific responsibilities for this role, under the responsibility of the Chief Commercial Officer.
- You will be responsible for the Belgium area and the focus will be on Flemish Government, European Union Government & Manufacturing clients.
- Develop and maintain customer account plans for all the accounts in your designated territory which includes white space analysis, current customer solution and technology footprint/landscape, customer pains, competitive landscape, and industry trends.
- Develop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business-value-outcome-based solutions.
- Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities that leverage Dynamics 365 Business Applications suite (Sales automation, Marketing automating, Customer Service/Case Management, Field Service, ...) and Power Platform (Power Apps, Power Automate, Power Page) and AI (Copilot Studio).
- Address key change scenarios with quantifiable business value outcomes and justification.
- Be a disciplined operator by maintaining a rolling pipeline, keeping it current and in accurate stages. Leverage marketing and your relationship network to build pipeline.
- Support and leverage all sales promotions, sales events and sales strategies to close opportunities.
- Develop, drive, manage and lead a discipled opportunity execution plan with a diverse pursuit team of experts and pre-sales resources.
- Create compelling business value outcome backed proposals, negotiate terms and contracts with successful close.
- Work together with other Reply entities delivering and promoting end to end services (Change Management, Data Privacy, IT-Security, Agile Transformation, Customer Advisory, ...) or working together with the Reply Microsoft Alliance members on International Business Applications Projects (Reply Business Applications Germany, Italy,...) in industries such as the European Union & International Manufacturting companies. Add paragraph text here.
Experience is important, but attitude and soft skills are even more important!
- +3y working experience in sales in the ICT services industry OR as Business Application Consultant having a commercial affinity and willing to move to the profession of Sales.
- Passionate about Microsoft Business Application solutions.
- Eager to learn how Business Application projects can be an added valuer for our clients.
- Strong writing skills and presentation skills
- Active listening skills.
- Analytical & Conceptual thinker.
- Solution Oriented, challenges make you look for solutions and give you energy.
- Strong time management skills – able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time
constraints in a fast-paced, complex, collaborative, and team-oriented environment. - Excellent organizational agility, able to coordinate across multiple stakeholders:
Marketing, Engineering, Licensing, Legal, Field leadership to win. - Ability to identify and prioritize opportunities that will drive digital transformation for a client.
- Ability to position long term strategic solutions vs. the competition.
- Problem solver and ability to work in fast-changing environment and manage ambiguity.
- Master Degree or equivalent work experience required.
- Team player
- Working with people and for people is your second nature.
- Mother tongue Dutch & fluent in English & French
What do we offer you?
- A market competitive salary with a variable bonus
- A company car
- Meal Vouchers
- A modern environment to work in
- A mobile phone
- A laptop
- And other extra-legal benefits
- Sales & Marketing Trainings (external trainings, internal trainings performing
roleplays with the team and the leadership, peer reviews after meetings, …)
Business Elements Reply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
